WEBSITE TECHNICAL SUPPORT IN POLAND
POLISH WEB DEVELOPMENT STUDIO
CLEAR, PLAIN-LANGUAGE SERVICE
WE KNOW POLISH (PL) SERVICES AND REGULATIONS
SUPPORT PLAN PRICING
“Basic”
- 403 PLN/month when billed annually
- Updates and backups
- Uptime checks: 2 times/day
- Technical fixes: 2 hrs/month
- QA: 1 time/month
“Optimal”
- 806 zł/мес при оплате за год
- Технические правки: 5 ч/мес
- Аптайм-проверка: каждый час
- QA: 2 раза/мес
- Перенос часов: до 2 ч на след. мес.
“Premium”
- 1,630 PLN/month when billed annually
- Technical fixes: 10 hrs/month
- Uptime checks: every 5 minutes
- QA: 4 times/month
- Extended protection against attacks and malware
INCLUDED IN ALL SUPPORT PLANS
INDUSTRIES WE HAVE EXPERIENCE IN
Medical services and equipment
Health and beauty
Food service and restaurants
E-commerce
Education
IT / Subscription services
Construction and renovation
Retail and wholesale
Cryptocurrency services
Consulting and professional services
ABOUT US IN NUMBERS
Our clients
COLLABORATION STAGES
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01
Brief and goals
We align tasks, contacts and communication channels; formalize the contract (PL/EU law).
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02
Onboarding and access
We obtain access and integrate the project into our technical process: CMS / hosting / repository, GA4 / GTM, monitoring / alerts, backups, staging.
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03
Initial health check
Quick assessment of stability, security and performance; critical issues are resolved.
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04
Work plan and priorities
We create a monthly/quarterly roadmap: allocated hours and checkpoints.
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05
Support
Core and plugin updates, bug fixes, minor changes within allocated hours.
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06
QA and releases
QA testing, cross-browser checks, production deployment, post-release monitoring and rollback if needed.
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07
Reporting and growth
Monthly report (uptime, completed tasks, metrics), recommendations on performance, UX and SEO.
TECHNOLOGIES AND FUNCTIONALITY
Databases and languages
Frontend frameworks and APIs
CMS / E-commerce
Design / Product
Search, state management and forms
Authentication and security
Infrastructure / deployment
FREQUENTLY ASKED QUESTIONS
What is included in monthly support?
Depending on the plan: updates, backups, monitoring, security, technical fixes and manual testing.
How fast do you respond to requests?
Critical incidents are handled with priority; other tasks are addressed within standard response times.
Do you perform backups?
Yes. We set up regular backups.
How are updates handled?
First tested in a staging environment, then carefully deployed to production with no downtime.
Do you support online stores?
Yes. Most of our support clients are online stores, where availability is critical and downtime can cause financial and reputational losses.
Do you need access to the server and domain?
Preferably yes. This allows us to resolve critical issues faster without additional requests to hosting or domain support.
Do you provide reports?
Yes. We send a monthly report: completed tasks, metrics and next steps.
Can I add more hours to a plan?
Of course. We can adjust the plan to your workload or handle one-time tasks under a separate agreement.
